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Refund & Exchanges

Returns

Our policy lasts 14 days. If 14 days have passed since your item was purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note sale items are final sale and not eligible for refund or exchange.

Additional non-returnable items:

Gift cards

Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) Books with obvious signs of use DVD, dolls, gift items that has been opened or used Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

I did not like the book, is not an acceptable reason for a return. (Please donate the item to a worthy cause)

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to [email protected] and mail your item to: Knowledge Bookstore 177 Queen St W, Brampton ON L6Y 1M5.

Shipping

To return your product, you should mail your product to: Knowledge Bookstore 177 Queen St W, Brampton ON L6Y 1M5.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please note that if your order qualified for free shipping the cost of shipping will be deducted from your refund.